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Understand Your Rights Before You Start

The legal terms on this page govern how your account, transactions and data are handled at twc888. Access to our platform depends on local law and is available only where permitted in your region — read through these terms so you know exactly where…

Jurisdiction-dependent accessAccount eligibility termsData retention policyUser rights and requestsTouch 'n Go eWallet, Boost, GrabPay context
twc888 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you have a question about your rights under these terms, need to raise a dispute, or want to request a copy of the data we hold on your account, our support team handles legal and policy enquiries through the channels below. Players in Shah Alam and elsewhere in Malaysia can reach us via live chat directly from the account dashboard.

Live Chat Available through your account dashboard. Use this for account-specific legal queries, verification disputes or to flag a suspected policy breach on your account.
Email Support Send formal data requests, account closure instructions or written legal notices to our support email address listed in your account settings under Contact Us.
In-App Messaging Access our messaging function from the mobile app to submit policy questions. Your message is logged with a ticket number so you can track the response from the same screen.
ACCOUNT SECURITY PRACTICES

How We Protect Your Data and Account Access

We take a structured approach to data handling, cookie use, account security and retention. Our practices are built around the principle that your account data belongs to you, and we act as its custodian — not its owner. Here is what that means in practice across four key areas.

Data Handling

Personal details you submit during account registration are used solely for verification, legal compliance and account management. We do not sell or share your data with third-party marketing services without your explicit consent.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. You can adjust cookie preferences from the settings panel in your account.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you change your password or update your linked payment method — whether that is Touch 'n Go eWallet or Boost — a secondary verification step is required before…

Retention and Deletion

We retain account records for the period required under applicable financial regulations. Once that period lapses, you may submit a formal deletion request via email and we will confirm the outcome within the timeline stated in our response.

Common Questions About These Terms

The questions below cover the legal concerns we hear most often. If your question is not listed here, contact us through live chat or the support email in your account settings.

Account eligibility depends on local law in your jurisdiction. Access is only available where local law permits it. If you are unsure whether your region qualifies, check with a local legal adviser before registering.

Any balance in your account wallet — including funds loaded via GrabPay or DuitNow — is held pending our internal review. We contact you through your registered details to communicate the outcome and next steps.

Send a formal data access request to our support email address, which is listed under Contact Us in your account settings. We acknowledge receipt and respond within the period stated in our data policy.

Yes. Once the mandatory financial retention period for your account has passed, submit a deletion request by email. We will confirm what can be removed and what must be retained under legal obligations.

Account sharing is strictly prohibited under our legal terms. Each account is registered to one individual. Sharing login details or transferring your wallet balance to another person breaches these terms and may result in account closure.

We display a version date at the top of this page whenever terms change. Continuing to use the platform after that date means you accept the revised terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.